Proximus listened to telephone conversations

Tuesday, 17 April 2018 09:13
Proximus listened to telephone conversations © Belga
To monitor the quality of Internet calls, telecom operator Proximus has listened to conversations of its customers. According to the Privacy Commission, this could be illegal, writes De Tijd on Tuesday.
Since June 2017, Proximus has been using a call quality analysis tool to monitor the quality of non-landline calls through the Internet. The system keeps records for up to five days.

According to Proximus, the tool can only be used by a limited number of people to analyze the technical quality of the communications.

"The law is clear on the secrecy of communications. When a third party takes part in a conversation, it must have the permission of everyone involved," said a spokesperson for the Privacy Commission.

A spokesperson for Proximus responded that the tool "is used only if there are quality problems with certain numbers and only if a customer reports a problem and requires an analysis".

The Brussels Times
Google Plus

More Stories

New system for reimbursement of visits to psychologist

New system for reimbursement of visits to psychologist

Health minister Maggie De Block (VLD) has announced a budget of € 22.5 million for the reimbursement of psychological care.

Sausage warning: products recalled due to salmonella

Sausage warning: products recalled due to salmonella

The sausages concerned have been sold in about 30 stores throughout Belgium.

Clients, employees confined to bank following discovery of suspicious envelope

Clients, employees confined to bank following discovery of suspicious envelope

Clients and employees of a bank in La Hulpe were kept inside the establishment from Friday morning following the discovery of an envelope containing a suspicious powder, according to the Mazerine police precinct.