Proximus listened to telephone conversationsTuesday, 17 April 2018 09:13
According to Proximus, the tool can only be used by a limited number of people to analyze the technical quality of the communications.
"The law is clear on the secrecy of communications. When a third party takes part in a conversation, it must have the permission of everyone involved," said a spokesperson for the Privacy Commission.
A spokesperson for Proximus responded that the tool "is used only if there are quality problems with certain numbers and only if a customer reports a problem and requires an analysis".
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