With a global score of 6.84/10, Brussels Airport has dropped to the 115th spot in Air Help’s ranking, which gives scores to 132 airports worldwide according to passenger-experience. The airport’s downgrading in this year’s report, which studied flights from 2018, is mainly an increase in delayed flights, which to the report’s effect means those that leave or arrive later than 15 minutes from the originally scheduled time.
Late flights, both upon arrival and departure, caused the airport to lose a whole point, with its note going from 7.2/10 in last year’s report, to 6,2 in the latest one.
By contrast, Brussels Charleroi Airport sits at the 14th spot in the ranking, just behind international airports in Brazil and Spain, with airports in Norway and Japan following closely behind.
On-time performance makes up 60 per cent of the score, with service quality —such as customer service and waiting times— and food and shops in the terminal making up the rest of the score.
The top three spots were awarded to the Hamad, Tokyo and Athens international airports, with Lisbon’s Portela bringing up the rear in the 132nd spot.
The Brussels Times