Train station staff to assist travellers from outside of booths
Share article:
Share article:

Train station staff to assist travellers from outside of booths

Ticket counters in several train stations across the country will see their opening hours modified this summer. Credit: © Belga

Clerks in train stations are coming out from behind their counters to assist travellers as new “mobility guides.”

The mobility guides will be located in open areas of the station to help passengers purchase tickets and answer any questions about their trip.

Belgian national train company NMBS/SNCB is first implementing this new reception concept in the Namur station, according to New Mobility. If the program is successful, SNCB plans to use mobility guides in the Brussels Midi, Antwerp Central and Ghent Sint-Pieters stations.

The guides will also help travellers buy tickets digitally, either through a ticket machine or online. Two-thirds of tickets were sold digitally in 2018, according to SNCB.

Sam Nelson
The Brussels Times

Latest news

New measures announced for Belgian schools
Stricter rules are being implemented across a variety of sectors in Belgium to curb the rising number of infections and limit the damage as a result ...
Majority of booster doses should be administered by March 2022
Invitations will be sent out in the following days for the general population in Belgium to receive a coronavirus booster vaccine, and most adults ...
Belgium adopts national plan to combat gender-based violence
Belgium has adopted a National Action plan for the Fight against Gender-Based Violence, which includes more than 200 measures and unites all levels ...
Antwerp cancels Christmas market and New Year’s Eve fireworks
The city of Antwerp has joined other cities including Leuven and Ghent by announcing it is cancelling this year's Christmas market, the end-of-year ...
Pharmaceutical companies looking into vaccines against new variant
Pharmaceutical companies have sprung into action to look into vaccine protection against the new coronavirus variant first detected in South Africa, ...
Belgium imposes entry ban on travellers from southern Africa
Belgium is introducing an entry ban for travellers from several countries in the south of Africa following concerns about a new variant (B.1.1.529) ...
What Ursula did next
BRUSSELS BEHIND THE SCENES • Weekly analysis and untold stories
Nightclub closures, limiting contacts: These rules come into force today
Just over one week after its last meeting, Belgium's Consultative Committee on Friday once again announced a set of new measures to curb the rising ...
Almost 3,500 Covid-19 patients in hospitals as new cases continue to skyrocket
The number of new coronavirus cases in Belgium is continuing to rise, and with it the number of Covid-19 patients who are hospitalised as a result of ...
ECDC issues threat assessment about new COVID-19 variant, WHO designates it as a variant of concern
Preliminary data on the risks of the new COVID variant of concern is high, the European Centre for Disease Prevention and Control (ECDC) said late ...
EU decides to activate emergency brake against new COVID-variant but stops short of flight ban
The new COVID variant detected in South Africa has put the EU on alert and prompted the Council’s Integrated Political Crisis Response (IPCR) to ...
Cheat Sheet: New Rules, Quiet December Nights
It's been a while since we've had measures complicated enough to deserve a cheat sheet, but less than a week after Belgium rolled out new measures, ...