Clerks in train stations are coming out from behind their counters to assist travellers as new “mobility guides.”
The mobility guides will be located in open areas of the station to help passengers purchase tickets and answer any questions about their trip.
Belgian national train company NMBS/SNCB is first implementing this new reception concept in the Namur station, according to New Mobility. If the program is successful, SNCB plans to use mobility guides in the Brussels Midi, Antwerp Central and Ghent Sint-Pieters stations.
The guides will also help travellers buy tickets digitally, either through a ticket machine or online. Two-thirds of tickets were sold digitally in 2018, according to SNCB.