United Airlines gets dozens of complaints after scrapping Belgian biscuits on flights
Wednesday, 26 February 2020
The American airline company United Airlines received dozens of complaints from passengers after it announced it would stop giving out the Belgian Lotus Biscoff (speculoos) biscuits with coffee on its flights.
“The Lotus Biscoff biscuit served with the coffee will disappear on our flights and make way for Oreo Thins. United Airlines is always looking for variety for our free snacks. We look forward to hearing from our passengers,” said spokesman Andrea Hiller, reports Het Nieuwsblad.
The announcement garnered a lot of response on social media, mainly by people saying that Oreos do not compare to the Belgian biscuits.
where is the person who would prefer an in-flight OREO THIN to a Biscoff? Where are they? I don’t believe they exist https://t.co/pyk9DKzoeW
— Adam Moussa (@adamjmoussa) February 19, 2020
So @united you really thought this was a food idea??
Or was it a Bexit issue?@lotusbiscoffUK pic.twitter.com/bNFk0LFLFM— JazzO (@JazzoRenee) February 19, 2020
Delta Airlines, one of United’s competitors, immediately reacted on social media by saying that they still had the Biscoff biscuits.
Yep, still got ’em. pic.twitter.com/CmZWjx7kyD
— Delta (@Delta) February 21, 2020
Not long after the complaints, United Airlines announced that the biscuits would be brought back from May.
.@eater, you’re one smart cookie.
Internet, we won’t go baking your heart. We have an ongoing rotation of snacks… so here’s how the cookie crumbles for this round:
OREO Thins = on board March 1 🎉
Biscoff = comes back May 1 👏
Stroopwafel = here always 🙌 https://t.co/8DxJa21d0E— United Airlines (@united) February 22, 2020
U.S. airlines serve around 200 million Belgian Speculoos biscuits on their flights every year.
Maïthé Chini
The Brussels Times