In 2015, the Walloon administration received 419 complaints from road users about the state of regional roads and motorways in the South of the country. Brussels got 137 similar complaints last year.
Every road user who thinks they suffered damage to their vehicle or person due to the condition of regional roads and motorways can submit a complaint. Examples of complaints might include a pedestrian who slips, a cyclist whose bike is damaged due to a badly maintained road, or a motorist whose tyre bursts due to a hole in the road.
The number of complaints has increased in Brussels, going from 117 cases in 2014 (which led to the administration paying out 223,506.11 euros) to 137 (134,137.79 euros). These were all accepted, according to Brussels Transport. The amounts paid out in 2015 do not necessarily correspond to the complaints submitted that same year. They sometimes need a bit of time to be dealt with.
In Wallonia, there were 479 complaints in 2014, 395 of which were accepted. The administration paid out 458,318.23 euros. The administration received fewer complaints last year (419, 201 accepted) but spent more (519,602.01 euros).
In 2015, the Flemish agency in charge of roads and traffic received 722 complaints, and dealt with 621. A financial transaction took place in 184 of those cases, with a total of 216,462 euros spent.