Brussels Airport is up in the clouds having won the prestigious prize of “Best European airport” in 2015, in the category of 10 to 25 million passengers, at the ACI Europe Conference (“ACI”). ACI announced this yesterday (Wednesday) in Athens (Greece). The association’s primary role is to protect the interests of the European airport industry.
To top everything off, the airport’s CEO Arnaud Feist scooped the prize of “Leader of the Year” for his approach, following the March 22nd attacks, at Brussels Airport and for the leadership qualities he showed.
The ACI Europe Best Airport Awards assesses airports based upon their achievements and performance stressing, in particular, various parameters such as customer service, the extent of an airport’s commercial approach and naturally, in this modern era, the extent to which it addresses environmental issues.
Brussels Airport was picked out, in particular, for the significant investment carried out to the Connector building, with, amongst other things, offers the first large-scale remote hand baggage screening in the world.
It was observed, “The customer experience has been improved overnight, with reduced walking time, infinitely clearer signs and shorter waiting times.” The airport was also profoundly applauded for the success in developing its network and for improvements linked to public transport and car parks.
As the icing on the cake, Arnaud Feist, the CEO of Brussels Airport Company, received the prize of “Leader of the Year”. In this instance the judges wished to reward the high level of initiative he showed after the unforeseen March 22nd, 2016 attacks. He wasted no time in dedicating the award to the airport’s 20,000 conscientious employees.
ACI plays a flying role in representing the interests of 500 airports in 45 European countries, or a total of 1.8 billion travellers and 90% of European commercial airline carrier traffic in Europe.