Travellers cancelling trips to high-risk areas will not be refunded by airlines
Share article:
Share article:

Travellers cancelling trips to high-risk areas will not be refunded by airlines

Credit: Belga/Brussels Airlines

Brussels Airlines will not refund flight tickets if travellers decide to cancel their own trips to high-risk areas instead of waiting for the airline to take the initiative.

As an increasing number of countries are imposing local lockdowns and tightening their restrictions again because of spikes in infections, many travellers have decided to cancel their holiday journeys.

“If travellers choose not to travel anymore, but the flight is not cancelled, then it is up to them,” Kim Daenen, spokesperson for Brussels Airlines, told The Brussels Times.

Consumer organisation Test-Achats strongly advises travellers against cancelling their own flights if they want a refund. “It is better to wait until the airline takes the initiative,” the organisation said.

“They can change their flights for free, but they will not get a refund, unless they booked a special ticket that allows them to get one,” she added.

Brussels Airlines has worked with flexible tickets during the coronavirus crisis and lockdown, allowing travellers to change their flights without an extra fee. “If your new ticket is more expensive, however, you still have to pay the difference, but that has always been the case,” Daenen said.

Related News:

 

People who have such a flexible ticket can also request a refund, if there are certain issues, such as a return flight getting cancelled.

“If the flight gets cancelled by the airline, then a refund is always possible, of course,” Daenen said.

However, official travel advice against going to a certain country or area (such as Catalonia, for example), does not mean that the flight will be cancelled by the carrier, resulting in a refund.

“We cancel flights if we are not allowed to fly to the country, or if there is no demand at all due to official travel [by the Belgian state] advice against going there,” Daenen said. “We see that even if there is official advice against travelling somewhere, people still want to travel,” she added.

What the impact for the airline will be of Belgium’s decision to make a quarantine mandatory for people returning from high-risk areas is not clear yet, according to Daenen.

Maïthé Chini
The Brussels Times

Latest news

Efficacy of vaccines against new variant known in a few weeks, virologist says
The efficacy of the current coronavirus vaccines against the new Omicron variant will be clear in one to two weeks, Belgian virologist Marc Van Ranst ...
Scientists could have communicated better during pandemic, survey shows
The majority of Flemish people continue to trust scientists, however, only half of them feel scientists communicated understandably during the ...
Closing borders and new travel restrictions: Countries react to Omicron variant
As more cases of the new Omicron variant of the coronavirus are being reported across the world, more and more countries are imposing tougher travel ...
Several rush hour train services to be scrapped from Monday
Up to ten peak time trains to and from Brussels will be temporarily cancelled starting from Monday, Belgian railway company SNCB announced this ...
Europe’s largest vintage clothes store is in Ghent this weekend
Europe's largest pop-up store for second-hand clothes is once again setting up shop in Ghent on Sunday, offering more than five tonnes of vintage ...
Animal welfare in EU’s pig meat sector: What’s wrong?
EU has put into place legislation to ensure that animal welfare conditions are respected in its agricultural policy but the breaches of its ...
‘Not feasible’: Doctors refuse to follow new testing strategy
Doctors have warned they will not follow the government's adapted testing strategy which would see vaccinated people who were in close contact with a ...
Flanders introduces ‘invisible’ speed cameras
New digital speed cameras that are essentially invisible to the road user are being introduced on various roads and motorways in Flanders, Flemish ...
Warnings issued for slippery roads across Belgium
Drivers have been asked to watch out for slippery roads from Saturday afternoon until Sunday evening, as snow and cold temperatures are expected ...
Testing rules following high-risk contact eased for vaccinated people
The coronavirus testing policy following a high-risk contact has been eased, meaning a vaccinated person who was in contact with an infected person ...
New measures announced for Belgian schools
Stricter rules are being implemented across a variety of sectors in Belgium to curb the rising number of infections and limit the damage as a result ...
Majority of booster doses should be administered by March 2022
Invitations will be sent out in the following days for the general population in Belgium to receive a coronavirus booster vaccine, and most adults ...