Share article:
Share article:

Initial compensation payments to Argenta customers

© Belga
Argenta’s IT issues appeared after the installation of a new online platform during Easter weekend.
© Belga

Argenta has initiated payment of compensation to customers, who have suffered losses owing to the bank’s IT issues last week. The bank’s spokeswoman, Christine Vermylen, indicated, “Several customers sent us an e-mail a few days ago with estimates of their losses suffered.” She went on, “We paid the first compensation on Friday and are dealing with small amounts here.”

The site’s FAQ page was updated on Friday and suggests specific information for customers, who may have suffered losses, as a result of the computer system being down last week.

Since Friday at midday, the Argenta application and its online banking system have again been operational. The spokeswoman explained, “On Saturday, we noted a lot of activity, whilst Sunday was calmer.” She said, “On Saturday, most of our branches were open, but the customer volume was fairly calm, no doubt owing to the good weather.”

The Argenta issues appeared after the installation of a new online platform during Easter weekend. Restarting the platform’s applications after the long weekend caused customers distress.


The Brussels Times

Latest news

Belgian Health Minister wants pharmacists to administer vaccines
Federal Health Minister Frank Vandenbroucke has said he wants to change Belgium's law to allow pharmacists to administer Covid-19 vaccines against, ...
Ruined photos from flood victims restored for free
Much of what victims of this summer’s deadly flooding lost is irreplaceable, but when it comes to photographs that were ruined, a Brussels company is ...
New Belgian video game aims to help children who stutter
A new video game by Belgian-American start-up Say It Labs aims to teach children with a stutter various techniques to improve their speech.  ...
More than 1 in 4 Belgians use mobile phones whilst driving
A recent European study into the use of mobile phones whilst driving highlights some alarming results: 26% of Belgians read or send messages on their ...
Belgium in Brief: Memories Of Masks
Belgium's experts are concerned with the rising coronavirus figures. One possible solution could be that, once again, masks are used more widely. ...
Museum Night Fever returns to Brussels on Saturday night
After a break last year, Museum Night Fever 2021 is back again with free visits to 32 museums hosting performances, music and other events. The ...
More than €1.5 billion injected into SNCB
More than €1.5 billion in additional funding has been injected into the Belgian railways, Federal Mobility Minister Georges Gilkinet told the House ...
Non-vaccinated applicants no longer welcome at ZNA hospitals in Antwerp
The Antwerp hospital group ZNA is only taking on new employees who have been vaccinated against the coronavirus, according to reporting from VRT. ...
Pharmacies prepare to administer more rapid antigen tests
From November, anyone presenting coronavirus symptoms for less than six days will be able to take a rapid antigen test in a pharmacy, announced the ...
Chocolate, Christmas, and cocaine
Do you consider yourself a news buff? Someone constantly on top of what's going on? Then maybe you have what it takes to ace The Brussels Times ...
Introduction of Covid Safe Ticket leads more in Brussels to get vaccinated
The introduction of the Covid Safe Ticket (CST) in the Brussels-Capital Region on 15 October seems to have led to a higher number of residents ...
More and more testimonies, and a second rally against sexual violence in Brussels
A second rally against sexual violence was held in the Brussels neighbourhood of Ixelles on Thursday evening, and a sister-rally was held ...