Monday, 09 April 2018
Argenta has initiated payment of compensation to customers, who have suffered losses owing to the bank’s IT issues last week. The bank’s spokeswoman, Christine Vermylen, indicated, “Several customers sent us an e-mail a few days ago with estimates of their losses suffered.” She went on, “We paid the first compensation on Friday and are dealing with small amounts here.”
The site’s FAQ page was updated on Friday and suggests specific information for customers, who may have suffered losses, as a result of the computer system being down last week.
Since Friday at midday, the Argenta application and its online banking system have again been operational. The spokeswoman explained, “On Saturday, we noted a lot of activity, whilst Sunday was calmer.” She said, “On Saturday, most of our branches were open, but the customer volume was fairly calm, no doubt owing to the good weather.”
The Argenta issues appeared after the installation of a new online platform during Easter weekend. Restarting the platform’s applications after the long weekend caused customers distress.
The Brussels Times