Share article:
Share article:

Refunds now possible for cancelled TUI flights

Credit: Belga

TUI customers whose flights were or will be cancelled due to the coronavirus crisis can now choose between a voucher and a refund, the tour operator’s Belgian subsidiary announced on Monday.

Until now, TUI only offered a voucher, under the legal regulations in force in the tourism sector for package holidays.

The voucher is valid for one year, after which TUI will reimburse the customer if they have not used the voucher for the purchase of another flight.

Related Articles

 

However, it will take a few more weeks for the refund process to be set up, the tour operator warned. In the meantime, customers are asked to be patient and give priority to the files of those who will soon be going on vacation.

Customers who had already received a voucher to be redeemed following the cancellation of their flight will be able to request a refund retroactively.

Vacationers who have booked package holidays as opposed to just flights will continue to receive a voucher.

The Brussels Times

Latest news

New coronavirus infections above 3,000 for first time since May
The number of people testing positive for coronavirus has skyrocketed to the highest rate since the start of May 2021. Between 9 and 15 October, ...
Brussels Airport adds 10 flight destinations this winter
Some 130 destinations will be served from Brussels Airport this winter, the company announced on Monday, just a few days before the start of the ...
Brussels pharmacies report rush on rapid tests due to Covid Safe Ticket
Many pharmacists in Brussels have noticed a remarkable increase in the demand for Covid-19 tests this weekend, following the official expansion of ...
Students filmed naked on ULB campus given a warning
A group of students caught on camera mimicking sexual acts on the campus of the Université Libre de Bruxelles (ULB) have been issued an official ...
EU Digital Covid Certificate becomes an international success story
The European Commission adopted on Monday a report on the EU Digital Covid Certificate and its implementation across the EU. According to the ...
Belgian chocolatier agrees to $15 million settlement over misled consumers allegations
Internationally recognised Belgian chocolate manufacturer Godiva has reached a $15 million (€12.9 million) settlement after US consumers said they ...
‘Buying second home does not mean you are rich’: government disagrees on tax break
The Francophone liberal MR party and the Flemish socialist Vooruit party strongly disagree on the current scheme for tax benefits on people's second ...
EMA starts evaluating Pfizer vaccine for children over 5 years old
The European Medicines Agency (EMA) has started evaluating an application to extend the use of the Pfizer/BioNTech coronavirus vaccine to children ...
Energy prices: EU’s demand and supply dilemma in importing natural gas
The European Commission adopted last week a plan on how to tackle the rise in global energy prices in the short-term while relying on the transition ...
Tram line and cycle path to connect Brussels’ outskirts to airport
Works on a tram line connecting Brussels, the NATO headquarters and Brussels Airport in Zaventem, which could attract up to 10,000 passengers a day, ...
SKYFALL: European police complete counter-drone training in Antwerp
In a joint project between Belgium’s federal police and the Brussels Capital Ixelles Policing Area, 15 European police officers visited Antwerp to ...
Offshore wind farms could help reach climate neutrality by 2050
A study carried out by the Bureau fédérale du Plan (BFP) – an independent Belgian organisation that investigates questions of environmental and ...