Share article:
Share article:

Need computer assistance? Try the post office

© Belga

Bpost, the national post office company, has agreed to start providing computer assistance in post offices, according to Petra De Sutter (Groen), minister for government enterprises.

As time goes on, more and more services are moving online, and the post office is no exception. Under the new agreement, 65 of the country’s 650 post offices will become ‘digihubs,’ where people can come for help who are having difficulties with the transition.

These offices will offer digital support, for example to compile a file, to object to a fine, to request a subscription for public transport, or to access a digital application from the government, such as My Pension or Tax-on-Web,” De Sutter said.

If the two-and-a-half year pilot project is a success, it can be extended to other post offices.

Bpost already provides certain banking facilities via its own Bpostbank, such as payments and bank transfers. It will now investigate whether it might be possible to fold in service from other, commercial, banks.

The agreement also includes a commitment to maintain at least 350 cash machines in the network – that is just over one in every two post offices on average – and at least one in every commune where no other machine is available. Belgium has a total of 581 communes in the three regions.

Local authorities, meanwhile, will be able to request the installation of cash machines in local post offices, but at their own cost.

Forty percent of the Belgian population is digitally vulnerable,” De Sutter said – a definition that covers people who have no digital skills, those who have no equipment or only a cheap smartphone, and those who still encounter difficulties, including the elderly. “If we want to avoid people being left behind, those human and physical contact points are essential.”

Latest news

More women take police selection tests in Belgium
The selection tests to become a police inspector have more and more female participants, according to figures released by Interior Affairs Minister ...
‘Absurd’: all Brussels schools should have the same Covid rules
Several city councillors for education in Brussels are calling to abolish the "absurd" differences in coronavirus measures for Dutch-speaking and ...
Massive renovations for iconic venue in the heart of Brussels
Brussels concert hall Ancienne Belgique has announced plans to renovate the AB Café and the AB Salon and is looking for a contractor fit for the job. ...
Display of child’s room in Brussels raises awareness of foster families
An exhibit that features a fictitious child’s bedroom has been on display since Tuesday at the Place d'Armes in Namur, with the support of the ...
Test results show pupils have fallen behind in Flemish schools
Learning delays have been reported in almost all subject areas in Flanders since the start of the pandemic, a trend that continued in 2021, a ...
Belgium considers relaxing testing rules for UK travellers
At the next Consultative Committee meeting, Belgium will look into relaxing the testing and entry policy for travellers coming from the United ...
Jette libraries start giving plants away with books
Visitors to libraries in the Brussels municipality of Jette will soon be able to pick up a free plant along with a book, thanks to the new Plantotek ...
‘Do what you want, but do it as safely as possible,’ experts warn
As the daily number of new coronavirus infections exceeds 3,000 for the first time since May, infectious disease expert Erika Vlieghe and ...
‘We’re running dry’: Brussels teacher shortage reaches critical levels
The teacher shortage in Brussels is affecting schools across language borders, according to Brussels’ Minister for Multilingualism and Dutch ...
New coronavirus infections above 3,000 for first time since May
The number of people testing positive for coronavirus has skyrocketed to the highest rate since the start of May 2021. Between 9 and 15 October, ...
Belgium in Brief: Getting To The Airport
When I saw the news of plans for a tram line and cycle path to connect Brussels' outskirts to the airport, my first reaction was sheer joy.  Let ...
EU should invest €5 trillion in climate plan, says State Secretary for Economic Recovery
The European Union must invest €5 trillion in its climate plan over the next decade to "retain its credibility as a political project," according ...