The social internet offer is failing to attract its target audience. Although nearly half a million people could benefit from this discounted internet service, only 4% of them have signed up for the new offer. Digital Minister Vanessa Matz announced on Saturday that she aims to better align this product with citizens’ needs.
Since 1 March 2024, a new social tariff system for telecommunications has been in effect. This initiative was launched to provide internet access to more individuals or families in vulnerable situations, like those receiving integration income or other financial assistance.
The scheme is funded by the telecommunications sector. Potential beneficiaries must apply through one of the three legally involved operators: Proximus, Telenet, or Voo.
Currently, 21,574 contracts have been signed under the new system, while 159,787 people remain under the old regime, which no longer accepts new registrations.
“In response, the minister has tasked the SPF Economy with conducting an analysis to identify barriers to subscription. The findings indicate that the offer does not sufficiently meet the needs of certain groups, such as families with children, due to inadequate data volumes and connection speeds,” explained Ms Matz’s office.
Ms Matz intends to “soon present to the government a proposal to strengthen the offer by increasing minimum requirements for speed and data volume, ensuring they meet at least the levels of a basic market subscription.”
