A recent study by Axa Insurance and Trendwolves reveals that nearly half (49%) of young people actively avoid phone calls due to fear or a lack of confidence.
The survey, conducted among 600 individuals aged 18 to 25, found that 45% of respondents prefer sending messages rather than making calls. Many cited stress around phone calls, stemming from fears of awkward silences, struggling to find the right words, or not knowing how to end conversations.
Alarmingly, over half (55%) of those surveyed said they always keep their phone on silent, and nearly a quarter (21%) admitted they never answer calls at all.
Interestingly, those who grew up making phone calls more frequently within their family circles reported feeling more confident about making calls.
“Our findings indicate that avoiding phone calls is mainly tied to a lack of experience, social pressure, and uncertainty about one’s own abilities. With targeted advice, these barriers can be quickly overcome, leading to significant improvements in personal well-being,” explained Dr. Gino Verleye, a professor at UGent and VUB, who led the study.
As part of its “Dare-to.be” campaign, Axa aims to encourage young people to overcome their fear of phone calls. On Tuesday, the insurer will install two phone booths at Liège-Guillemins train station, where strangers will be invited to call each other using conversation cards designed to boost their confidence.
In October, Axa will also launch training modules to help young people tackle their anxiety about phone calls, further supporting them in developing this life skill.
