The King Baudouin Foundation's new digital inclusion barometer shows that the use of administrative services online has increased the most in the Brussels-Capital Region, Brussels Minister for Digitalisation Bernard Clerfayt said on Sunday.
The Brussels-Capital Region has made the biggest progress in terms of using public services online: 81% users in 2021, up from 65% in 2019. In Flanders, these percentages are 78% and 65% respectively, compared to 75% and 63% in Wallonia.
These results clearly show that citizens are increasingly going digital, said Clerfayt, who will propose a draft 'Digital Brussels' ordinance in the coming weeks to make all administrative procedures accessible online.
"Eight in ten Brussels residents use e-government, a figure that has risen considerably due to the Covid-19 crisis and the closure of numerous public services," he said. "And if Brussels residents are increasingly demanding to be able to carry out their administrative operations from home, I would like to accelerate this phenomenon by requiring administrations to digitise their services, but also by offering support to those furthest away from digital technology."
