Ongoing issues at the energy platform Atrias have resulted in the energy bills of at least 100,000 Flemish customers being blocked, VRT NWS reports.
The platform was originally launched in November 2021 to improve the way in which customer data is collected. A faulty rollout, however, has caused delays in energy contracts and supplier switches.
According to Belgium's Energy Ombudsman Service, problems with the rollout have not been fixed since. Many Flemish customers are still encountering issues when receiving their energy contracts.
In total, the energy regulator received over 100,000 complaints from Flemish customers over incorrect information, belated invoices and shambolic supplier switches.
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Due to these ongoing issues, one of Flanders’ most popular suppliers Fluvius is yet to process 20,000 contracts. According to Fluvius’ spokesperson Björn Verdoodt, the Atrias platform is directly responsible for a quarter of these contracts.
Fluvius is confident that a solution will be found, with Verdoodt asserting that a task group – including Atrias electric grid operators and energy suppliers – has already been formed.
Yet Energy Ombudsman Service is sceptical, with spokesperson Eric Houtman telling VRT NWS that these problems would continue until the end of the year.
