A study just released by Brussels’ employment service, Actiris, examines the potential impact of artificial intelligence (AI) in three sectors of the job market: health and social care, hospitality, and business consulting services.
The study follows an initial analysis conducted in December 2024, which indicated that 77% of jobs in Brussels are highly exposed to AI.
Half of these positions were identified as having low complementarity, meaning AI could replace many human tasks, increasing the risk of job losses. The other half would require varying degrees of skills adaptation depending on the role.
In the health sector, medical and nursing professions could benefit from AI’s ability to improve diagnosis support and certain medical procedures, though human skills will remain vital, particularly for direct care and clinical decision-making. Actiris highlights several major ethical issues in this sector, including accountability for errors and data protection.
The hospitality sector appears less impacted in the short term due to financial, technological, and social barriers to AI adoption. However, tasks such as stock management, waste reduction, and customer service could be partially automated. Receptionist roles are among those most likely to be partially replaced by AI, potentially reducing workloads but also risking poorer working conditions, especially in cleaning and maintenance activities.
Finally, in business consulting services, AI is already enhancing automation of repetitive tasks, allowing highly qualified individuals to focus on higher-value missions. Conversely, administrative support roles face medium-term vulnerability with potential gradual job eliminations.
