Share article:
Share article:

Travelers happy with STIB according to satisfaction survey

© STIB-MIVB

STIB released the results of its traveler satisfaction survey Monday, and 74% of those surveys gave STIB a rating of 7/10 or more.

56% of respondents said they prefer using STIB because of the benefits it offers: fewer parking problems, less stress, environmentally friendly and a low cost. The number of overall STIB journeys increased over the last year, adding 16.6 million trips.

The survey also found that one third of travelers use all three modes of transport — metro, bus, tram — and 42% said they used two of the three methods to travel.

Overall satisfaction in the bus system increased, while satisfaction with the tram stayed the same and satisfaction with the metro declined slightly. STIB said in a press release that increased metro traffic during rush hour may explain this score.

Other survey results found that passengers enjoyed having a lot of information about their trip, including waiting time indicators at stops and updates on social media. Additionally, travelers’ feelings of safety in the evening increased slightly.

More than 7,000 people participated in the survey either online or over the phone from October to December 2018.

Sam Nelson
The Brussels Times

Latest news

Almost half of Belgian subsidies from EU left unused
Belgium left almost half (49%) of its subsidies allocated by the European Union between 2013 and 2020 unused, the equivalent of around €1.375 ...
Visitors to embark on Orient Express adventure at Brussels exhibition
An exhibition dedicated to the Orient Express – the train that was the scene for many novels, including Agatha Christie's – allows visitors to ...
Offers for fake Covid Safe Tickets circulating on social media
As the Covid Safe Ticket (CST) becomes mandatory in many places across Belgium, offers for forgeries are increasingly circulating on social media. ...
Belgium in Brief: Feeling Good/ Pandemic Law
Yesterday I said I was writing a newsletter I didn't want to write again. Today I'm writing another one ahead of a meeting that wasn't supposed ...
Eating less meat won’t actually help much with Flemish CO2 emissions
When it comes to the ways in which ordinary people can help to reduce CO2 emissions, eating less meat is often touted as an important solution. ...
At least one in seven coronavirus patients suffers from long-term Covid
Six months after becoming infected with the coronavirus, at least one in seven people still show symptoms connected to the infection, varying from ...
Operation Sky ECC: Major arrests and another large scale operation
A major operation took place last night in Belgium as a result of Operation Sky ECC, the name given to an investigation into organised crime that ...
On this day in Brussels: An entrepreneurial journey begins
The Rue Dansaert was just beginning to become trendy when Alain Coumont opened his first bakery here on 26 October 1990. He started by baking big ...
Consultative Committee expected to discuss telework and state of emergency
On Tuesday afternoon, Belgium's Consultative Committee will be meeting earlier than expected to discuss the worsening epidemiological situation. ...
Highest number of new Covid-19 cases recorded since November 2020
The number of people testing positive for the coronavirus in Belgium is continuing to increase and has now reached levels last recorded in November ...
Prototype test plane crashes in Belgium after pilot ejects
A prototype aircraft crashed on Sunday afternoon in Yves-Gomezée (Walcourt, Namur province) during a test flight, according to several local media ...
EU questions Israeli decision to ban Palestinian NGOs
The Israeli government’s decision on Friday to outlaw six Palestinian civil society organisations operating in the West Bank has caused consternation ...