A total of 1,400 passengers had to leave Brussels Zaventem airport without their luggage on Thursday, due to a problem on one of the baggage belts, reports Belgian media.
“It was busy at the airport and one of the baggage belts that had to take the suitcases from the check-in to the baggage hall could not handle the large amount of suitcases”, said Nathalie Pierard, spokesperson for Brussels Airport.
“As a result, the check-in had to be done manually, with the result that some passengers had to leave without suitcases”, Pierard said.
The problem with the baggage belt has now been solved, according to Pierard, but many of the suitcases still remain at Zaventem.
"We will now do everything we can to get the suitcases to their destination quickly. For most travellers this will already be the case today, others may have to wait until tomorrow,” said Pierard.
The Brussels Times