Fewer customers visit post offices since 2010. La Dernière Heure reported on Wednesday (13 July) that the number of customers has decreased by 25 % between 2010 and 2015. As a result 179 offices will be closed part of the week.
“While customers had not much choice in the past but to visit the post office, they now have a range of choices,” says Alexander De Croo (Open VLD), minister for bpost, also known as the Belgian Post Group, responsible for the delivery of national and international mail.
In the same period the number of visitors to the post website almost doubled from 9.2 to 17.6 million. After a social dialogue, a decision was taken on June 28 to change the opening hours of 179 post offices as of September 5.
60 of them are located in Wallonia and will close at least half a day per week. In the Brussels region, on the contrary, three offices will extend the opening hours.
“The service quality will be maintained everywhere,” says Mr. De Croo when questioned by Liberal MP Gautier Calomne.