Would-be attendants of the VestiVille music festival will be reimbursed by two ticket sales companies, the businesses said on Monday after the festival, set to take place at the weekend, was cancelled at the last minute.
Festival-goers who bought their passes via Eventbrite and Festiticket will be reimbursed in the coming days, with both companies saying they will reach out to the event’s organisers about the last-minute cancellation.
VestiVille was due to kick off on Friday, June 28 in Lommel, Limbourg, but the town’s mayor ordered the festival to shut down hours before it started citing safety concerns for both performers and attendants.
On its website, Festiticket said it was currently “liaising with the organiser to find out the exact reasons for the cancellation and assess their next steps,” adding that they will contact customers regarding refunds at an unspecified date.
Sales platform Eventbrite said it would issue “quick reimbursements” and try to recover the losses from the organisers of the festivals, according to Belgian media.
As news of the cancellation emerged, attendants called out the organisers on their social media accounts, with one complaining they had paid “more than €200” but were still left to wait “outside under the hot sun” with “no information.”
Others said the organisers were not responding to emails and that they were “expecting to get their money back.”
Passes to attend the festival started at €78.85 for a single-day entrance and went up to over €400 for a three-day, VIP pass.
The Brussels Times