Coronavirus measures make customers more agressive, trade federation says
Share article:
Share article:

Coronavirus measures make customers more agressive, trade federation says

Credit: Belga

People are becoming increasingly aggressive in stores due to the measures to curb the spread of the new coronavirus (Covid-19), according to trade federation Comeos.

At least 75% of store owners had to deal with aggressive clients over the past few months, Comeos said.

“It often concerns verbal aggression but sometimes physical aggression as well,” said Déborah Motteux of Comeos.

“The shopkeepers also hardly have any rights to take action against aggressive customers,” Matteux added. “They can only call the police and it sometimes takes some time for them to intervene.”

Related Articles


“It is mainly the measure of individual shopping that leads to a lot of misunderstanding among customers,” she said, adding that the rule is “difficult to explain” as the rule applies even if the store would be empty.

The trade federation wants to see the rule abolished. “Not only because it is detrimental to shopkeepers’ turnover, but also because in our opinion it leads to more aggression.”

It is not the only rule leading to more aggression, however. On Friday, a man was refused service in an ice cream shop in Lanaken, in the province of Limburg, because he wasn’t wearing a face mask, leading him to shatter the plexiglass counter with a metal napkin holder.

The man, who had his two children with him, was identified and has been arrested.

Comeos organises workshops for store owners on how to deal with aggression, and due to the increased requests, it has added extra workshops, according to Het Laatste Nieuws.

Jason Spinks
The Brussels Times.

Latest news

Masks reintroduced indoors, teleworking encouraged
Masks will again be mandatory inside shops and other indoor public spaces, Prime Minister Alexander De Croo announced in a press conference on ...
Belgium intends to activate the pandemic law, says Health Minister
"We intend to activate the pandemic law," Public Health Minister Frank Vandenbroucke confirmed on Tuesday in the House committee, ahead of Tuesday's ...
Offers for fake Covid Safe Tickets circulating on social media
As the Covid Safe Ticket (CST) becomes mandatory in many places across Belgium, offers for forgeries are increasingly circulating on social media. ...
EU auditors: More worried about the future budget than about pervasive errors in the 2020 budget
The European Court of Auditors (ECA) have signed off the 2020 EU accounts as giving a true and fair view of the union’s financial position but like ...
Belgium aims to tackle sexual violence with video interrogations
The federal government is looking to tackle sexual violence and increase convictions connected to this crime by relying more heavily on video ...
Duvel celebrates 150th anniversary with special brew in commemorative bottle
Belgium’s Duvel Moortgat Brewery is celebrating its 150th anniversary with the release of a special brew in a commemorative bottle shaped like its ...
Pollution scandal: 3M to show emissions don’t pose risk or halt production
Flanders has ordered American company 3M, involved in a pollution scandal in Antwerp, to prove that emissions linked to its production activities do ...
The Netherlands fears a greater rise in sea levels than forecast
Sea levels could rise by up to two metres by 2100 on the Dutch coastline – far more than previously forecast – according to an announcement from the ...
The Smurfs return to Belgian TV with the first new show since 1989
A new Smurfs show is bringing the characters of Belgium's second-most-famous comic franchise back to the small screen with their first new series, 30 ...
On this day in Brussels: An entrepreneurial journey begins
The Rue Dansaert was just beginning to become trendy when Alain Coumont opened his first bakery here on 26 October 1990. He started by baking big ...
Almost half of Belgian subsidies from EU left unused
Belgium left almost half (49%) of its subsidies allocated by the European Union between 2013 and 2020 unused, the equivalent of around €1.375 ...
Visitors to embark on Orient Express adventure at Brussels exhibition
An exhibition dedicated to the Orient Express – the train that was the scene for many novels, including Agatha Christie's – allows visitors to ...