SNCB reviews its punctuality targets downwardFriday, 10 August 2018 17:53
Projections for 2018 show that the SNCB will end the year on 87.2%, which means the initial target of 89% will not be met. The railway company has now confirmed that this year’s target is being reviewed. “We need to aim at attaining a final rate of punctuality of about 88.0%,” it stated in its document.
SNCB Spokesman Bart Crols cautioned against any excessive pessimism. “It’s true that punctuality has decreased in recent months, but this is an observation that should not cause pessimism,” Crols said. “On the contrary, the SNCB is doing everything (with our partner Infrabel) to reverse this trend and for the punctuality curve to move upward once again. We analyse first, then we take action. A company that places its customer at the centre does not down arms.”
The lines on which trains are most often late are in Wallonia. The Walloon Backbone has the worst record: its trains were on time 68.5% of the time from January to May. It is followed by Mons-Ath-Geraardsbergen (74.7%) while the lines linking Herstal to Verviers-Central and Namur to Dinant and Luxembourg had punctuality rates of 75.4%.
The layout of the Walloon network - vast, hilly and with more works - and the network’s outdated nature have been blamed for the delays.
"Punctuality is less good in Wallonia even if that’s not where we have the majority of our customers,” the spokesman said.
The Brussels Times
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