“I am not going to say that everything is running 100%, but the focus is currently on the return of holidaymakers to Belgium. Customers from Tunisia, for whom we had not found any planes on Tuesday, are coming back today. The fund paid for their overnight stay from Tuesday to Wednesday,” added De Vriendt.
The return flights organised on Wednesday are listed on the fund’s website, which is currently experiencing difficulties.
The return flights scheduled for Thursday will be listed late on Wednesday.
The fund has received an estimated 1,500 reimbursement requests from customers in the past two days. “For the time being, reimbursement is not our priority. People have up to two years to apply, so there is no rush now”, added De Vriendt.
On Tuesday evening, Thomas Cook Belgium still had 13,400 customers on holiday.