Brussels Airlines had to rebook tens of thousands of flights that had suddenly been cancelled or postponed as a result of the changing travel regulations.
On Monday, Brussels Airlines announced an adjusted flight schedule for the months of September and October. The initial schedule had been drawn up months ago, before the coronavirus crisis started.
“This means that all original flights were cancelled, and that we are trying to book as many passengers as possible to an alternative flight,” Maaike Andries, spokesperson for Brussels Airlines, told Het Laatste Nieuws.
However, rebooking a flight has to be done manually, and that takes time. The past few days, the airline received approximately 55,000 calls, compared to about 3,000 on a regular day.
Brussels Airlines has now asked passengers who have not yet decided what to do, to wait a while before contacting them. “This way, we can put maximum effort into helping customers who want to travel in the coming weeks,” Andries added.
All passengers who had a ticket for September or October had been contacted by the Airline on Wednesday evening, and were given the option to adjust, postpone or cancel their flight, reports VRT.
They can use the value of the cancelled ticket for a new flight, or request a refund.