Delhaize said its online ordering service is fully operational again from Saturday, easing the impact on customers after an IT incident hit parent company Ahold Delhaize last weekend.
Spokesman Roel Dekelver confirmed the restart. Ahold Delhaize, the Dutch-Belgian retail group that also owns Albert Heijn, was affected by the incident on Sunday.
Since Friday, Delhaize supermarkets have again been able to place their own orders, although they are still doing so through an older system. The usual ordering system used by stores remains unavailable because of the cyber security incident.
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Earlier this week, deliveries to stores were still based on order patterns from previous weeks and months.
With online ordering now restored, the disruption for Delhaize customers has become minimal. However, e-Deals, the weekly personalised offers for loyalty card holders, are still temporarily unavailable.
Sister chain Albert Heijn said on Friday evening that online ordering and home delivery would remain unavailable until at least Tuesday. It had previously said the disruption would last until Sunday.
The chain said it was doing everything possible to resume home deliveries in the second half of next week. Albert Heijn stores in the Netherlands and Belgium are meanwhile being restocked fully and several times a day.
Earlier this week, Ahold Delhaize said there were no indications that customer data had been stolen in the IT incident. The company has not yet given further details about what happened.
